FAQs
Returns
Q. What is your return policy?
We are committed to ensuring your RANAVAT experience is as radiant as possible! Please note that we do not offer refunds; however, we are happy to provide store credit, which has no expiration date.
While full-size items are eligible for returns within 30 days for U.S. orders, here are a few guidelines to keep in mind:
- Deluxe kits, sets and facial tools are final sale and therefore not eligible for return.
- Fragrances are classified as hazmat products with shipping restrictions.
- International orders are also final sale and cannot be returned.
We appreciate your understanding and are always here to help answer questions or provide guidance.
Still need support? Contact Concierge Support
Products
Q. I'm new to RANAVAT products. What do you recommend?
Our Royal Skin and Mighty Majesty Hair Discovery Kits are great for trying our best-selling products. For a personalized routine, email care@ranavat.com.
Q. Do the products expire? What's the shelf life once opened?
All products have a 24-month shelf life.
Q. Are your products safe for kids and during pregnancy?
Our products are considered safe for use, but we recommend consulting with your doctor before trying new products.
Q. Are your products paraben and phthalate free?
Yes! Our products are paraben and phthalate free.
Q. Are the fragrances used in Ranavat natural?
Our fragrances are made from essential oils and synthetic isolates from natural sources. They are suitable for sensitive skin and meet global IFRA safety standards.
Q. Can we receive customized guidance on a skincare ritual?
Our Concierge team can provide personalized rituals. Reach out via the chat icon on our website or email care@ranavat.com.
Sustainability
Q. Are Ranavat products cruelty free?
Yes! All Ranavat products are cruelty free and Leaping Bunny certified.
Q. Are Ranavat products vegan?
Yes! All Ranavat products are vegan.
Track My Order
Q. Where is my Order?
Once you’ve received your shipping confirmation email you can click HERE to see the status of your order. It may take 24 hours for tracking updates to appear.
Q. When will my order ship, and when can I expect it?
Orders are processed within 1-2 business days. Overnight orders are processed the same day if placed by 12 pm PST, otherwise the next business day. Orders ship from Los Angeles, CA, with Standard Shipping taking 5-7 business days. Orders made after 12 pm PST will be fulfilled the next business day.
Q. Can I change or cancel my order?
You can contact our Concierge team at care@ranavat.com to request changes or cancellations. However, once an order has been fulfilled, changes or cancellations cannot be made.
Q. What if my order arrives damaged?
We will replace damaged or defective items immediately. Email care@ranavat.com within 48 hours of delivery with a detailed note and photographic evidence.
Q. When do I have to file a claim?
Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.
Shipping
Q. Do you offer free shipping?
Yes, free shipping is available for orders over $75 USD in the continental U.S. (excludes Alaska, Puerto Rico, and Hawaii). Free international shipping thresholds vary by location.
Q. Can you help ship to multiple addresses?
Each address requires a separate order. For custom gifting, contact care@ranavat.com.
Q. Can you hold my shipment?
Shipments cannot be held after orders are placed. Contact care@ranavat.com before placing your order for assistance with future-dated shipments.
Q. Who is in charge of customs duties and taxes?
For certain countries, customs duties, taxes, and fees are included at checkout. In other cases, these will be disclosed as a separate line item.
Q. For orders shipping to India:
Recipient names must match official documents for customs verification. Ensure the name on the order matches the KYC document.
Q. Where do you ship?
We ship worldwide except to Spain, Greece, and Mexico. Some products are restricted in certain countries (e.g., Peru, Argentina, Indonesia).
Q. Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes using standard ground shipping only - no expedited options available.
Holiday Shipping
Q. Can I have a gift receipt for my Order?
We currently do not offer a gift receipt option; however your recipient can initiate a gift return or exchange by emailing care@ranavat.com with their order number, which can be found on the packing slip.
Q. What is your holiday return policy?
We're pleased to offer an extended holiday return window!
Orders placed between November 25th, 2024, and December 16th, 2024, are eligible for return or exchange until January 31st, 2025.
To get started, simply email us at care@ranavat.com with your order number.
Q. When should I place my order to ensure that it arrives in time for the holidays?
To ensure receipt of your order by December 25th, 2024, please place your order by the following shipping deadlines:
- Ground Shipping: Order by 12pm PST on December 16th.
- 3-Day Shipping: Order by 12pm PST on December 18th.
- Overnight Shipping: Order by 12pm PST on December 23rd.
*Expedited shipping options are not available for orders containing the fragrance.
ShipInsure Package Protection Insurance
Q. What is ShipInsure Package Protection Insurance?
ShipInsure protects against lost, damaged, or stolen shipments. Claims are reviewed within 24 hours, with a resolution rate of over 97%.
Q. How do I file a claim with ShipInsure?
- Visit ShipInsure’s claims website.
- Provide your email and order number.
- Select the claim reason and preferred resolution.
Q. How does ShipInsure resolve a claim?
Approved claims offer two options:
- Refund: Processed to the original payment method within 48 hours.
- Reship: A reorder is placed, and you’ll receive a confirmation email.
Discounts
Q. Can I use multiple discount codes in one order?
No, only one discount code can be applied per order.
Support
Q. What if I have additional questions?
We'd be happy to help! Email us at care@ranavat.com.